Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in New York City come from postal codes 10023, 10118, 10001, 10003, 10004, 10011, 10075 and 10013.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 296,478 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 04: Problems at Spectrum
Spectrum is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, The Bronx, Queens, Staten Island, Secaucus, East Newark, Newark, North Bergen, Clifton, Irvington, Bayonne, Jersey City, Cliffside Park and Fort Lee.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Total Blackout | |
| Brooklyn | Internet | |
| New York City | TV | |
| New York City | Total Blackout | |
| New York City | Total Blackout | |
| New York City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- nuna ya biz (@nrbosslady) reported fromManhattan, New York
@GetSpectrum I have had your service for two months! It’s the worst! Five ppl have come to fix it and it’s still not working. #worstserviceever
- James Tschikov (@jtschikov) reported fromQueens, New York
If you can ever avoid it, don’t get @GetSpectrum, the worst ISP in NYC PERIOD!! I need to switch to Verizon or RCN ASAP, unbelievable how much we pay for horrible internet in this city.
- City Kitty (@citykitty22) reported fromManhattan, New York
Wow @VerizonSupport @verizon I have an email quoting me a price for WiFi only & Jennifer in cust service said she can’t honor it bc the associate who sent it “made a mistake.” That’s exactly why you SHOULD honor it #thecustomerisalwaysright @ATT @GetSpectrum
- Kristina Simonsen (@K_Simonsen) reported fromManhattan, New York
My internet’s gone out everyday for the last few weeks. Now at first it didn’t bother me cause it would just be for a hot second. But now it’s chunks of time and interfering with @NarcosNetflix WTF @Ask_Spectrum get your life together or I’ll invoice you my prorated rate.
- Samantha Berdoff (@berddistheword) reported fromManhattan, New York
When you just move and sign up for @GetSpectrum and it doesn’t work night after night. #terrible.
- Nawid Moshref (@Kabul_Thug) reported fromQueens, New York
@NYCMayor @NYCCouncil @TishJames @NYGovCuomo @AOC Why you are quite these are the tax paying and your constituents stop fake support of working class and hold @GetSpectrum accountable
- Alison (@thealisonjane) reported fromManhattan, New York
It’s bad enough that the product you provide is wildly mediocre bordering on terrible, @GetSpectrum @Ask_Spectrum, but your customer service leaves MUCH to be desired and you owe me a LOT of money.
- PicoDeGallHoe🍅 (@LaurenNiecey) reported fromManhattan, New York
@GetSpectrum you need to get it tf TOGETHER with this damn WiFi. Go to hell. #spectrumoutage
- JP10E (@jp10E) reported fromBrooklyn, New York
@Ask_Spectrum I am having issues trying to log into my account both through the My Spectrum app and the website. I’ve even tried changing my password.
- Chris (@Christo01494872) reported fromQueens, New York
@Ask_Spectrum The Internet in Queens is down again, you just fixed it two hours ago, and it’s broken again! Your company sucks!!!
- makeup_junkie_in_nyc❤️❤️💄💄💋 (@ang_in_nyc) reported fromQueens, New York
@Ask_Spectrum We got a “new” refurbished piece of crap box in our living room a month ago and it’s already not working. I’m pissed I pay enough each month I expect things to work. I need someone here THIS WEEK yet to switch the box out.
- No Agency New York (@noagencynewyork) reported fromManhattan, New York
@VerizonSupport no fios in my building, have to use @GetSpectrum - degrading and awful service and overpriced. Bring in fios!
- Jeremy Crittenden (@jcritty) reported fromManhattan, New York
Another day another @GetSpectrum outage.
- Alison (@thealisonjane) reported fromManhattan, New York
One more thing-I was in countries known for things like ATM skimming, lack of security when it comes to credit cards, etc. and I had NO problems-it’s good old @GetSpectrum @Ask_Spectrum right here in the US that is the problem.
- Demetri Williams (@BigBlakD) reported fromManhattan, New York
Been home less than an hour an my internet has gone out twice. Thanks for the great service @GetSpectrum @Ask_Spectrum #YouSuck Literally cant wait for @verizon
- evie (@evieyannakidis) reported fromManhattan, New York
@askfoster @Ask_Spectrum there’s an outage in New York too
- ⭐️Starchild⭐️ (@ultshanator) reported fromQueens, New York
@HorrorFanRyan @GetSpectrum I canceled my cable and switched over to @YouTubeTV and it’s amazing. I will never be going back to cable.
- City Kitty (@citykitty22) reported fromManhattan, New York
@VerizonSupport I’m sure you can figure out a way. I wanted to lock in price with yr chat assoc he said I had to call that’s when I was told @VerizonSupport @verizon lied this is second time in 2 mos as a customer your chat assocs have misled me on price @ATT @GetSpectrum
- Jeremy Crittenden (@jcritty) reported fromManhattan, New York
I’d like to nominate @GetSpectrum for the sh*ttiest customer service in NYC award. #theworst
- (((ParisParamus))) (@ParisParamus) reported fromNew York City, New York
Well, it took too long, but @Ask_Spectrum was able to resolve what tech support could not. Thank you!!!
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- frangregrobb (@franrobb123) reported
@Ask_Spectrum We still have nothing. Do you have any information? What kind of company is this that no one can find or fix the problem??
- Paul Kingsley (@PaulKingsley7) reported
I just got a spam recorded call from @GetSpectrum asking if I’m paying too much for my phone.I have landline service from Spectrum.
- Tampa Real Estate (@NevilleClarkeJr) reported
@Ask_Spectrum This isn’t a my account issue.
- Todd Sheally (@ToddSheally) reported
What live channels subscription to you subscribe to?! @hulu live & @YouTubeTV live don’t work!!! And they won’t help you!! Maybe @GetSpectrum I dunno. Sad they all have horrible customer service!
- Joe Deitchman (@GI_Joey317) reported
@ABethea41 Damn @GetSpectrum!!! Always actin up on my guy
- frangregrobb (@franrobb123) reported
@Ask_Spectrum why is service so bad in Mooresville, NC? Our service is down and nobody know why or when it will be back up.
- Vincent (@Socal_Ninerfan1) reported
@Ask_Spectrum fix my internet
- Rocky (@Rockygoddesspet) reported
@Ask_Spectrum your app not working on my xbox
- Jason Collinsworth (@jc_playmakerWNY) reported
The NFL and Amazon experiment really sucks when you have crappy internet not naming names @GetSpectrum
- Linda Geraghty (@geraghtyvl) reported
@Ask_Spectrum Already contacted Spectrum and they say it’s a local outage. Not a good beginning.
